Privacy Policy

1. What we collect

Depending on how you interact with us, we may collect information such as:

• Your name, email address, phone number, shipping address, and billing details.
• Order details such as products purchased, order totals, and order history.
• Messages you send us through our contact form or customer support channels.
• Marketing preferences, including whether you choose to opt in to email updates.
• Technical information such as IP address, browser details, and basic site activity used to operate and secure the site.

2. How we use your information

We use personal information to run the store and support our customers, including to:

• Process payments, fulfill orders, and send order confirmations or shipping updates.
• Respond to questions, support requests, and refund or order issue inquiries.
• Maintain the security and performance of the site and prevent fraud or abuse.
• Improve our products, storefront, and customer experience.
• Send marketing emails only where you have provided consent or where otherwise permitted by applicable law.

3. Payments, fulfillment, and service providers

Payments are processed through Stripe. We do not store your full payment card number on our own servers. We also work with third-party fulfillment partners to print, pack, and distribute orders.

We may also use service providers for website hosting, email delivery, analytics, and customer communications. These providers are given access only to the information reasonably needed to perform their services for us.

4. Marketing communications

If you subscribe to updates or opt in at checkout, we may send you promotional emails about SIAMO products, drops, or updates. You can unsubscribe at any time through the unsubscribe link in the message or by contacting us.

Transactional emails about your order, payment, shipping, or support requests may still be sent even if you opt out of marketing emails.

5. Retention and safeguards

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and recordkeeping.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration.

6. Your choices and access requests

You may contact us to ask about the personal information we hold about you, request corrections, or raise a privacy concern. To do that, email info@siamoapparel.com or use our contact form.

7. Policy updates

We may update this Privacy Policy from time to time to reflect changes to our business, site functionality, or legal obligations. When we do, we will post the updated version on this page and revise the effective date above.

8. SMS policy

If you enroll in SIAMO Apparel text messaging, please also review our SMS Policy for messaging terms, opt-out instructions, and support information.